Quick answers to the most common questions about how Barcelona Stories work, what's included, and what to do if something goes wrong. Can't find what you need? Message us directly.
Open your link on your phone, tablet or computer and press play. The story unfolds in short chapters, and you can stop it any time to ask the AI storyteller a question — no app or guide needed. Listen at home before your trip, or on the spot.
No. Everything runs in your browser — nothing to install. Just open your link and press play.
No. The story plays anywhere, and it doesn't include or need an entrance ticket. If you want to go inside the place itself while you listen, you'll need your own ticket for that.
It varies by story — each story page lists exactly which languages it's narrated in before you buy, and you can switch language halfway through.
It's yours to keep. Open it as often as you like — start, pause, and pick the story back up whenever suits you.
Yes. Ask about anything in the story — why a building looks unfinished, who designed it, what a symbol means — and the AI answers instantly, in your own language. Every story comes with 10 free questions to the AI storyteller; use them whenever you like.
Barcelona Stories give instant digital access from the moment of purchase, so they're non-refundable once bought. If a story fails to load or work correctly on our side, contact us within 24 hours for a full refund — see our Refunds & Cancellations page for details.
Message us directly and a real person will get back to you, usually within 24 hours.
