We keep our policy simple and transparent. Here is everything you need to know about cancellations and refunds.
All sales are final and non-refundable once a story access link has been issued. By completing your purchase you acknowledge and agree to this policy. We do our best to accommodate reasonable requests on a case-by-case basis.
A Barcelona Story gives you instant digital access from the moment of purchase, and it is yours to keep. Because the story is delivered immediately, purchases are non-refundable once the order is confirmed.
If a story fails to load or function correctly due to a fault on our side, you are entitled to a full refund. Please contact us within 24 hours of the issue with a brief description and, if possible, a screenshot or screen recording.
Email [email protected] with your order reference, the email address used at checkout, and a short description of your request. We aim to respond within one business day.
Approved refunds are returned to your original payment method within 5–7 business days. Actual timing may vary depending on your bank or card provider.
Questions about a refund or cancellation? Email [email protected] or message us on WhatsApp at +34 614 210 552.
