Terms & Conditions

1. Services

Dornyx provides AI-powered audio tour experiences delivered as digital content, accessible via a unique link or QR code. Tours open directly in your mobile browser — no app download is required. Access requires a compatible smartphone and an internet connection.

2. Purchases & Payment

All purchases are processed in EUR through our payment provider, Revolut. By completing a purchase you confirm that you are at least 18 years old, or have the consent of a parent or legal guardian. Prices are displayed inclusive of applicable taxes.

3. Cancellations & Refunds

All sales are final. Please refer to our Refunds & Cancellations Policy for complete details on rescheduling and exceptional circumstances.

4. Acceptable Use

Tour links and QR codes are issued for personal, single-use access only. Resale, redistribution, or unauthorised sharing of access credentials is strictly prohibited. Automated access, scraping, or reverse-engineering of any part of our platform is not permitted.

5. Intellectual Property

All tour content — including audio narratives, scripts, routes, maps, and media — is the exclusive property of Dornyx or its licensors and is protected by copyright law. Your purchase grants you a limited, non-transferable, personal licence to access the content for your own private use. No rights are transferred to you beyond this licence.

6. Accuracy Disclaimer

While we take care to ensure accuracy, Dornyx does not guarantee that all information within a tour is current, complete, or error-free. We are not responsible for changes to physical locations, temporary closures, access restrictions, or any discrepancy between tour content and real-world conditions.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Dornyx's total liability for any claim arising from use of our services is limited to the amount you paid for the relevant booking. We are not liable for any indirect, incidental, or consequential losses, including loss of enjoyment or travel disruption.

8. Governing Law

These terms are governed by the laws of Spain. Any dispute arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain, unless mandatory consumer-protection laws in your country of residence provide otherwise.

9. Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes have been posted constitutes your acceptance of the revised terms. We will notify users of material changes by email or via a notice on our website.

10. Contact

Questions about these terms? Email us at [email protected].

Questions? We're happy to help.