Refunds & Cancellations

1. General Policy

All sales are final and non-refundable once a tour access link has been issued. By completing your purchase you acknowledge and agree to this policy. We do our best to accommodate reasonable requests on a case-by-case basis.

2. Standard Tours (Ticket-based)

If you have not yet used your tour link and need to change your plans, we can offer a one-time reschedule to a different date or available time slot. Rescheduling requests must be submitted at least 2 hours before your scheduled start time. Contact us at [email protected] with your booking reference.

3. AI Tours

AI Tours provide instant, unlimited digital access from the moment of purchase. Because the experience is delivered immediately and can be used at any time, AI Tour purchases are non-refundable after the booking is confirmed.

4. Technical Failures

If a tour fails to load or function correctly due to a fault on our side, you are entitled to a full refund or a complimentary reschedule at your preference. Please contact us within 24 hours of the issue with a brief description and, if possible, a screenshot or screen recording.

5. How to Request

Email [email protected] with your booking reference number, the email address used at checkout, and a short description of your request. We aim to respond within one business day.

6. Processing Time

Approved refunds are returned to your original payment method within 5–7 business days. Actual timing may vary depending on your bank or card provider.

7. Contact

Questions about a refund or cancellation? Email [email protected] or message us on WhatsApp at +34 614 210 552.

Questions? We're happy to help.