Frequently asked questions.

What is Dornyx?

Dornyx is a travel technology company that builds AI-powered audio tour experiences. We partner with hotels, travel agencies, and tour operators to deliver immersive, self-guided city tours — no app required, no fixed schedule.

What is an AI-guided tour?

Our AI-guided tours combine storytelling and technology. Open your tour link on your phone — no app or guide needed — and explore while listening to short, immersive stories at your own pace. The AI adapts to your language and curiosity in real time.

Do I need to download an app?

No app needed. Your tour opens directly in your mobile browser. Just click the unique link in your confirmation email or scan the QR code provided by your hotel or agency.

Are entrance fees included in all tours?

It depends on the tour. Some tours include official entry tickets to attractions; others are exterior-only experiences. The product description always specifies clearly what is and isn't included before you book.

Do you have support staff at attractions?

Yes. Dornyx has uniformed support staff near major attractions to help with AI Tour setup and use. Our representatives always carry an official Dornyx.Travel ID and wear branded clothing. Anyone without them is not authorised.

How can I book a Dornyx AI Tour?

You can book directly on our website or through one of our travel partners — hotels, agencies, or tour operators. After booking you will receive your AI Tour link and digital voucher by email.

How do I access my tour after booking?

Click the unique link in your confirmation email. It opens directly in your browser — no account, no app installation. You can also scan the QR code if your partner provided one at check-in.

My tour link doesn't open. What should I do?

Check your internet connection, disable any VPN or ad blocker, and try again in your device's default mobile browser (Safari on iOS, Chrome on Android). If the problem persists, contact us and we'll sort it out.

Can I pause and resume the AI Tour?

Yes. You can stop and pick up again at any time. Your access link stays valid for the duration specified in your confirmation email — typically 24 hours from first activation.

Are tours refundable?

All sales are final and non-refundable. For full details see our Refunds & Cancellations policy.

How do I become a Dornyx partner?

Fill in the Start Partnership form on this website. We'll review your application and reply within one business day to schedule a short call. From there, setup typically takes 1–5 business days depending on the plan you choose.

What's the difference between Dornyx-branded and custom-branded?

With a Dornyx-branded plan, your clients access tours through Dornyx's interface — fastest to launch, no setup fee. With a custom-branded plan, the experience carries your agency's logo, colors, and domain. Both plans use the same AI tour technology and distribution channels.

Do I pay per traveler?

No. Partners pay a flat monthly plan that covers a set number of accesses. You decide what (if anything) to charge your end customer — the margin is yours. Overages beyond your plan quota are billed at a per-access rate.

How long does it take to go live?

Dornyx-branded accounts are typically ready within 1 business day of your onboarding call. Custom-branded accounts take 3–5 business days after your brand assets (logo, colors, domain) are approved.

Can I try before committing?

We have a special offer for new partners. Start your partnership and we'll walk you through exactly what your clients will experience and help you pick the right plan on a quick call.